Have an idea, a question about something missing, or just want to tell us what's working, or not? You can send feedback straight to the ScreenCloud product team without ever leaving your account.
Opening the Feedback Form
Here's how to find it:
Click Settings in the bottom left of your account.
Click Help.
Click Share feedback.
A small window pops up with the prompt "How can we improve our product?" Type your feedback into the box and click Submit when you're ready.
What You Can Tell Us
Feedback isn't limited to bugs or issues. Share your thoughts on:
Screens functionality
Supported Hardware
Connected services, such as Apps and Feeds
How Collections show content
Requesting a new App or Feed
Requesting a new feature or setting
Improving an existing setting
If you're dealing with an account issue or need help troubleshooting, Chat with us is the better option. Share feedback is for ideas, suggestions and general comments about your experience.
Getting the Most Out of Your Feedback
The more detail you give, the more useful it is. Describe what you need, and explain how your account currently falls short of it. It helps to say how the change would benefit your business or team, or how not having it is holding you back.
Feedback like this gets far more attention from the ScreenCloud product team than a short note with little context. Clear detail gives the team good reason to weigh your request more heavily against other suggestions.
What Happens Next
Your feedback goes straight to the ScreenCloud product team, sent from the email address of the account you're logged in with. It helps the team understand how you use your Screens and where things could be better.
Feedback isn't always built or added to the product, but it's always read and considered when planning future updates.