PIXI uses a standard 5V power adapter. If you need a replacement, any adapter that matches the specs below will work.
If your PIXI is under warranty
PIXI devices usually come with a 1 year warranty, unless a longer warranty was purchased. If your device is within its warranty period, contact Support and we'll help you arrange a replacement plug.
If your PIXI is out of warranty
If your device is older and the original power adapter or plug is damaged or no longer works, we recommend buying a replacement from a reputable online store or an electronics store. Make sure it matches the specifications below.
PIXI power adapter specifications
Input voltage: AC 100 to 240V, 50/60Hz, 0.4A max
Output voltage: DC 5V
Output current: 2A (10W)
Connector: 5.5mm (outer) × 2.1mm (inner) barrel plug
Certifications: CE and RoHS compliant
Choosing the right plug for your region
Because the adapter accepts 100 to 240V, it works with standard power outlets worldwide. You only need to choose the right plug for your region.
Region | Plug type |
Australia and New Zealand | Type I (2 flat pins in a V shape) |
United States | Type A (2 flat parallel pins) |
United Kingdom | Type G (3 rectangular pins) |
Europe | Type C (2 round pins) |
Tips for choosing a replacement adapter
Check that the output is exactly 5V. A higher voltage can damage your PIXI.
An output current of 2A or higher is fine. PIXI only draws the power it needs.
If you need a longer reach, use a standard extension cord rather than a long adapter cable. Long low voltage cables can lose power, which may cause your PIXI to restart.