The ScreenCloud Facebook Recommendations Feed pulls customer recommendations from your Facebook Business Page and turns them into posts on your screens, so positive word of mouth reaches your customers and staff without any extra design work.

Show Off Your Best Reviews

Filter for positive recommendations only, so the feedback customers see on screen is the feedback that makes the best impression.

Always Current

New recommendations left on your Facebook Page are picked up automatically and added alongside your existing content, with no manual step to bring them onto your screens.

Simple to Set Up

Connect your Facebook Business Page and choose a filter, and your screens start showing recommendations right away. Use AI Instructions to refine exactly what comes through.

In your Collection:

Each feed connects to a single Page and a single filter. If you want to show more than one filter, or recommendations from more than one Page, set up a separate feed for each combination — see Single Source Limit in Connecting Feeds to Your Screens.

Once a Facebook Recommendations feed has been saved, the Page and filter selections can't be changed from the feed's edit screen. To pull from a different Page or filter, create a new feed instead. If you connect your Facebook account with access to all current and future Pages during setup, you'll be able to select any of them when creating additional feeds without reconnecting.

For the Collection that has your Facebook Recommendations Feed, assign it to a paired screen:

It will play in the Main zone of the screen, provided the screen already has a Layout assigned.

To learn how often the Facebook Recommendations content will appear on screen, see Automated Playback and Content Rotation in Creating Collections for Your Screens. For the general steps that apply to any Feed source, see Setting Up and Connecting a Feed.

Connecting requires a Facebook account with access to a Business or Brand Page; the Feed can't pull recommendations from a personal Facebook profile.

The account also needs full Page access, which can be checked and configured in the Page Access tab of the Page's settings in Facebook. If the account only has limited access, or the Page belongs to an organization that restricts third-party app connections, the Page may not appear as an option when connecting.

The Feed pulls recommendations left on your selected Facebook Business Page, filtered to Positive, Negative, or All, depending on how the feed is set up.

Facebook recommendations are binary: a customer either recommends or doesn't recommend your Page. Facebook removed star ratings from its recommendations feature in 2019, so no star or numeric rating is available to display.

The Feed doesn't pull through photos or other media attached to a recommendation; only the recommendation text and reviewer name are displayed.

Once the Feed is connected, you have several ways to control which recommendations end up on screen, and to review or adjust them afterwards.

Use AI Instructions to control what comes through from the Page before it reaches your screens. Write your own instruction or choose from the built-in templates to rewrite, filter, or translate recommendations as they arrive. For a Facebook Recommendations feed, this could mean:

You can test an instruction against your existing recommendations before saving it, to see exactly which posts it would show or hide.

From the Collection's Posts view, you can manage individual posts the Feed has already created:

Since the Feed only reads recommendations from Facebook, none of these actions change or remove the original recommendation on your Facebook Page, the connection is read-only.

Every post the Feed creates appears in the Collection's Posts view alongside your manual posts, where you can filter the view by Feed of origin to see only the recommendations pulled in from Facebook. Each post also has its own Preview option, so you can check exactly how it'll look on screen before it plays.

See Connecting Feeds to Your Screens and Creating Posts for Your Screens for the full set of options available on posts created from a Feed.

Posts created by the Facebook Recommendations Feed pick up the Theme applied to the screen they play on, including its colors and text styling. See Creating a Theme for Your Screens for how to customize the look of your posts.

Can I select more than one recommendation filter?

Not on a single feed. Each feed supports one filter (Positive, Negative, or All), so add a separate feed for each filter you want to show.

I'm getting a message that no Facebook Business Page is available to select. How do I fix this?

This usually means the account you're connecting with doesn't have a Business or Brand Page, or has limited administrative rights on the Page. Check that the account has full Page access under the Page's Page Access settings in Facebook, and that the Page hasn't restricted third-party app connections.

How far back does the Feed pull in recommendations?

The Feed pulls in all recommendations on the Page that match your selected filter, not just recent ones.