This article covers everything on the Billing page: viewing your plan details, adding or removing screen licenses, and using the billing portal to manage payment methods, billing information, invoices and subscriptions.
Billing is split across two places. The Billing page handles your plan summary and screen licenses. The billing portal, which opens from the Billing page, is powered by Stripe and handles payment methods, billing information, invoices and subscription changes.
Accessing Your Billing Settings
Sign in to your account.
Click your user avatar at the bottom of the left-hand sidebar.
Select Settings from the menu that appears.
In the settings sidebar, under Organization, click Billing.
The settings sidebar is grouped into two sections:
Section | Options |
Account | Profile |
Organization | Organization, Users, Billing |
To leave settings and return to the main app, click < Back at the top of the sidebar.
Understanding Your Billing Page
The Billing page opens with a summary card for your current plan. The plan name appears at the top with a Current Plan badge, followed by four fields:
Field | Description |
Price per month | Your per-screen rate, for example $18 / Screen. |
Licenses | How many screen licenses you're currently paying for. |
Total (Paid Monthly) | Your recurring charge, based on rate multiplied by licenses. |
Next Payment | The date your next payment is due. |
Two actions are available from this page:
Manage Licenses opens a side panel to add or remove screen licenses without leaving the app.
Manage Billing opens the billing portal in a new tab, where you can update payment methods, edit billing information, change your subscription and access invoices.
Managing Screen Licenses
Each paired screen uses one license. You can adjust your license count at any time from the Billing page.
Changing Your License Count
On the Billing page, click Manage Licenses.
In the Manage Licenses panel, use the – and + buttons, or type directly into the field, to set your Total screen licenses. The per-license price is shown below the stepper.
Review the cost breakdown that appears:
Current — your existing license count and monthly charge.
Next invoice — the number of licenses being added, the additional monthly cost, and your new total. The date of your next invoice is shown in the section heading.
Click Confirm to apply the change, or Cancel to discard it.
How License Changes Are Billed
The panel includes a reminder: adding licenses incurs a prorated charge today and activates them right away, while reducing licenses takes effect at your next billing cycle.
Adding licenses — you're charged a prorated amount covering today through your next billing date, and the new licenses are usable immediately.
Reducing licenses — no refund is issued, and you keep the licenses until your current billing period ends. The lower count and lower charge apply from your next invoice onward.
Tip: Because reductions only take effect at the next cycle, remove or deactivate screens you no longer need well before your renewal date to avoid paying for another month.
Opening the Billing Portal
Anything beyond your plan summary and license count is handled in the billing portal.
On the Billing page, click Manage Billing. The button opens the portal in a new tab.
The portal opens on the main billing screen, with four sections:
Current subscription — plan name, price, next billing date, next estimated payment, and a View details link that expands a full line-item breakdown.
Payment method — the card or account on file, or Add payment method if none is saved.
Billing information — the name and email attached to your invoices, with an Update information link.
Invoice history — your past invoices with date, amount, status and description.
Two buttons sit at the top right of the portal: Update subscription and Cancel subscription.
To return to the app at any point, click ← Return to [your organization] in the dark panel on the left.
Adding or Updating Your Payment Method
In the billing portal, click + Add payment method under the Payment method heading.
On the Add payment method screen, choose one of the three tabs: Card, Bank, or Cash App Pay.
Complete the fields for your chosen method.
Click Add to save it, or Go back to return to the portal without saving.
To change an existing payment method, add the new one using the same steps. Your billing details must be filled in completely and match the account you're paying from, or the payment may be declined.
Paying by Card
The Card tab accepts Visa, Mastercard, American Express and Discover. Enter:
Card number
Expiration date (MM / YY)
Security code (CVC)
Country
ZIP code
Adding a card authorizes future recurring payments against it.
Paying by Bank
The Bank tab lets you connect a bank account directly. A promotional banner may appear at the top of this tab offering cash back on a qualifying purchase when you pay by bank. Click View terms for the conditions.
Either search for your bank using the Search for your bank field, or pick from the grid of common institutions shown. You'll be prompted to sign in to your bank to authorize the connection, then click Add.
Paying with Cash App Pay
The Cash App Pay tab displays a QR code. Scan it with the Cash App on your phone and approve the authorization there. Continuing links your Cash App account for future payments, which you can revoke from your Cash App settings.
Updating Your Billing Information
The billing information on file determines what appears on your invoices and where billing emails are sent.
In the billing portal, click Update information under Billing information.
Edit any of the following fields:
Name — the organization or individual to bill.
Email — the address that receives invoices and billing notifications.
Address — select a country, then complete the address fields that appear.
Phone number — choose a country code and enter the number.
Click Save, or Cancel to discard your changes.
Important: Keep the billing email address current and monitored. Invoices, renewal reminders and failed-payment notices all go to this address.
Changing Your Subscription
Use this flow to switch between monthly and annual billing, or to move to a different plan.
In the billing portal, click Update subscription at the top right.
On the Update your subscription screen, choose Monthly or Yearly using the toggle at the top. Prices on the plan cards update to match, for example a plan billed at $18.00 per month shows as $180.00 per year.
Review the available plan cards. Your existing plan is marked with a Current subscription badge and a Selected state.
Click the plan you want. The Subtotal at the bottom updates to reflect your choice. Click Continue and follow the confirmation prompts.
The Continue button stays inactive until you select something different from your current subscription, so you can browse plans and billing frequencies without committing to a change.
Switching from annual to monthly billing generally can't take effect until your current annual term ends. If you need this before your renewal date, contact support.
Viewing and Downloading Invoices
In the billing portal, scroll to Invoice history.
Each row shows the invoice date, amount, a status badge (for example, Paid), and a description of what was billed, such as your plan name or "per licenses" for a license adjustment.
Click View more at the bottom of the list to load older invoices.
Click the search icon at the right of the Invoice history heading to open a Filter invoices field and search your history.
Select an invoice to open it, where you can view or download a PDF copy for your records.
Invoices are also generated automatically and emailed to the billing email address on your account whenever a charge is processed.
Cancelling Your Subscription
In the billing portal, click Cancel subscription at the top right.
The Review your changes screen opens with a Cancel your subscription dialog.
Confirm the subscription listed under Selected subscription is the one you want to cancel.
Under Could you tell us why you're leaving?, choose a Reason from the dropdown:
It's too expensive
I found an alternative
I no longer need it
Other reason
Click Continue to cancellation to proceed, or Go back to keep your subscription.
Deleting or deactivating screens reduces your license usage but does not cancel your subscription. Cancellation must be completed through this flow. Annual plans may be subject to notice periods under your agreement.
Troubleshooting
I can't see the Billing page.
This usually means your user permissions aren't set up to view this page or its content. Try clearing your browser cache. If your account has the correct user role and permissions and you still can't see it, contact support.
My payment was declined.
Check that every field was submitted in full and that the address, ZIP or postal code, and expiration date match the payment method exactly. Try a different browser, and contact your bank, cards are sometimes blocked for unrecognized or international charges even after previous successful payments.
I reduced my licenses but my invoice hasn't changed.
Reductions apply from the next billing cycle. Your current invoice reflects the license count you had when the period started.
FAQ
What counts as a screen license?
Each paired screen uses one license. Offline screens still count toward your total until they're removed and your license count is reduced.
When am I charged for extra licenses?
Immediately, at a prorated rate covering the remainder of your current billing period. The full amount is then included in your next regular invoice.
Can I get a refund for licenses I remove mid-cycle?
No. You keep those licenses until the end of the current period, and the reduced amount applies from your next invoice.
Where do I find my next payment date?
Two places: the Next Payment field on the Billing page, and Your next billing date in the billing portal's Current subscription section.
Which payment methods are supported?
Card, direct bank connection, and Cash App Pay. Available options may vary by region and account type.
Why is my next estimated payment different from my monthly price?
Estimated payment accounts for credits, prorated adjustments and discounts on your account. Click View details under Current subscription for the full breakdown.